Privacy Policy

We understand that mental health information is deeply personal and sensitive. We are committed to protecting your privacy and maintaining the confidentiality of your information. This privacy policy describes how we collect, use, and safeguard your personal information when you use our mental health platform.

By using our platform, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this privacy policy.

Personal Information

• Name and email address for account creation
• Profile information (optional: profile picture, bio)
• Account preferences and settings
• Communication preferences

Mental Health Information

• Assessment responses and results
• Journal entries and mood tracking data
• Forum posts and community interactions
• Progress tracking and analytics data

Technical Information

• Device information and browser type
• IP address and location data
• Usage analytics and platform interactions
• Error logs and performance data

We use your information to provide, improve, and personalize our mental health services:

• Provide personalized mental health assessments and insights
• Track your progress and generate meaningful reports
• Enable journaling and mood tracking features
• Facilitate community connections and support
• Send important service updates and notifications
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulations

We are committed to protecting your privacy and will not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• With Your Consent: We will share your information only when you explicitly authorize us to do so
• Service Providers: We work with trusted third-party services to operate our platform (hosting, analytics, email)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Emergency Situations: In cases of imminent harm to yourself or others, we may contact emergency services
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

We implement industry-standard security measures to protect your sensitive information:

• End-to-end encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for data breaches
• Compliance with HIPAA and other relevant regulations

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active
• Assessment Data: Kept for 7 years for progress tracking
• Journal Entries: Retained until account deletion
• Forum Posts: May be retained for community safety
• Analytics Data: Anonymized after 2 years

Upon account deletion, we will permanently delete your personal information within 30 days, except where retention is required by law.

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand platform usage
• Preference Cookies: Remember your settings and choices
• Security Cookies: Protect against fraud and abuse

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are accessing our platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our platform, you consent to the transfer of your information to the United States and the use and disclosure of your information as described in this privacy policy.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.